Shipping policy

We aim to process and ship all orders as quickly and efficiently as possible so you can receive your Sainte Club pieces without delay.

All orders are prepared and dispatched from Antibes, France.

Processing times
Orders are usually processed within 1–2 business days.
Orders placed before 2:00 PM (CET) on a business day are generally shipped the same day. Orders placed after this time, on weekends or public holidays will be shipped on the next business day.

Shipping methods and delivery times
We use tracked shipping services for all orders. Estimated delivery times are:

  • France: 2–4 business days

  • European Union: 4–7 business days

  • International (outside the EU): 7–14 business days

These timeframes are estimates and may vary due to factors outside of our control, such as customs processing, local carrier delays or peak periods.

Shipping rates
Shipping costs are calculated at checkout based on your location, the weight of your order and the shipping method selected. From time to time, we may offer free or reduced shipping promotions, which will be clearly indicated at checkout.

Order tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to follow the progress of your parcel.
If you have not received your tracking information within a few days after placing your order, please check your spam folder or contact us at contact@sainte.club.

Customs, duties and taxes
International orders shipped outside the European Union may be subject to customs duties, import taxes and handling fees applied by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the customer.
We are not able to predict or control these costs and are not responsible for any delays caused by customs authorities.

Wrong or incomplete address
Please double-check your shipping address at checkout. We are not responsible for orders that cannot be delivered or are delayed due to an incorrect or incomplete address provided by the customer.
If a package is returned to us because the carrier was unable to deliver it, we may ask you to cover the cost of reshipping the order to a corrected address.

Lost or missing packages
If your tracking information shows that your order has been delivered but you have not received it, please first check with your household, neighbours or local post office.
If you are still unable to locate your parcel, contact us at contact@sainte.club. So we can help investigate the issue with the carrier.

Returns related to shipping
If your parcel is returned to us due to non-collection, refusal of the parcel or an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
For more information on returning items, please refer to our Returns & Refund Policy.

Contact
If you have any questions about shipping, delivery times or your order status, you can always contact us at contact@sainte.club.